How The HRZ IT Support Ticketing System Works
- Report an issue/Open a support ticket
Step1: Visiting https://itsupport.horizondistributors.com
Step2: Click on “Report An Issue” to open the support ticket form
Step3: Type in your email address, name and a descriptive Subject, and describe the problem in as much detail as possible in the large text box. Choose a category, select “I am not a robot”, and then click “Submit” to send the request. If you have screenshots, you can use the blue “Attach A File” link
Category
Sub Category
Support
ServiceDesk
Hardware
Hooman
Software
Hooman
Handheld
Hooman
Remote Access
Hooman
Server Related
Darren
IPTOR Related
Data Maintenance
Shawn
EDI
Bruce
Printing
Bruce
Others
Bruce
Qlik Related
Shawn
Others
Darren
You will receive a confirmation email from itsupport@horizondistributors.com with a ticket number
- Update your ticket via email
Simply reply to the confirmation email that you received
- Update with your ticket via Horizon IT Support site
Step 1: Visiting https://itsupport.horizondistributors.com
Step 2: Click the “Login” link in the top right hand corner
Step 3: Click the white “SIGN IN WITH SSO” and provide your Horizon email address and password if the site asks for it, otherwise you will be automatically logged in if you are already logged into Office365
Step 4: List your tickets
Step 5: Update your ticket with any new information or details
- Work with the Service Desk ticketing system
Click on the “Tickets” button on the left side
Click on the existing ticket or search for an older help request
You can edit or add new information or reply to a question by I.T. or even close the existing ticket if needed.
